Frequently Asked Questions

How long does delivery take?

Austria: 2–3 business days. Germany & Switzerland: 3–5 business days. Rest of EU: 5–8 business days. You’ll receive a tracking number as soon as your order ships. For full details, see our Shipping & Delivery page.

Do you offer free shipping?

Yes — free shipping applies to orders over €50 within Austria, €75 for Germany & Switzerland, and €100 for other EU countries.

Can I change or cancel my order?

We process orders quickly, but please contact us as soon as possible at hello@lunira.at if you need to make a change. Once dispatched, changes are no longer possible, but you can return it under our return policy.

Can I return a product?

Yes. You have 14 days from receiving your order to notify us of a return. Unopened products in original packaging are eligible. Note that opened skincare products cannot be returned for hygiene reasons. For full details, see our Returns page.

How long does a refund take?

Once we receive your return, we will process your refund within 14 days. The amount will be returned via the original payment method.

I received a damaged or wrong item — what do I do?

Please contact us at hello@lunira.at within 7 days with your order number and a photo. We’ll sort it out quickly.

Are your products suitable for sensitive skin?

Our formulas are developed with sensitivity in mind. We avoid harsh irritants and carefully select each ingredient. For a full ingredient list, check the product page or our Ingredients page.

Are your products vegan and cruelty-free?

Yes. Lunira products are vegan and cruelty-free. We do not test on animals and use no animal-derived ingredients.

What is the shelf life of your products?

Each product has a best-before date on the packaging. After opening, refer to the Period After Opening (PAO) symbol (e.g. 12M = 12 months after opening).

Which payment methods do you accept?

We accept major credit cards (Visa, Mastercard), PayPal, and other methods shown at checkout. All transactions are processed securely via SSL.